Introduction
At Northeast Hosting LLC ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. This policy applies to all information collected through our website and any related services, sales, marketing, or events.
By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information to provide and improve our services. This information is collected in the following ways:
1.1. Information You Provide to Us
Company Name (if applicable): We may collect the name of your company if you are representing one.
First and Last Name: We collect your first and last name to identify you and personalize our communications with you.
Email Address: We collect your email address to communicate with you regarding your account, services, updates, and promotional offers.
Physical Address: We may collect your physical address for billing and account verification purposes. We will not ship anything to your address without your explicit permission.
Payment Information: We collect payment information, such as credit card details or other payment method credentials, to process transactions for the services you purchase from us.
1.2. Information We Collect Automatically
IP Address and Usage Data: We collect your IP address, browser type, operating system, and information about your interaction with our services, such as pages visited, time spent on pages, and links clicked.
Device Information: We may collect information about the computer or mobile device you use to access our services, including the hardware model, operating system and version, and unique device identifiers.
2. Cookies and Tracking Technologies
2.1. We use cookies and similar tracking technologies to track the activity on our services and hold certain information.
What are cookies? Cookies are small data files stored on your device that help us improve our services and your experience, see which areas and features of our services are popular, and count visits.
Why we use them: We use cookies for essential functionality, performance, and analytics to understand how you interact with our website. This helps us improve website functionality and provide you with a better user experience.
Other Technologies: We may also use other tracking technologies like web beacons (or "pixels") to collect information about your browsing behavior and preferences.
Your Choices: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.
3. How We Use Your Information
We use the information we collect for various business purposes, including to:
Provide, operate, and maintain our services.
Process and complete transactions, and send related information, including transaction confirmations and invoices.
Manage your account, provide customer support, and respond to your requests, comments, and inquiries.
Send you technical notices, updates, security alerts, and support and administrative messages.
Communicate with you about products, services, offers, promotions, and events offered by Northeast Hosting LLC, and provide news and information we think will be of interest to you. You may opt-out of receiving marketing communications at any time.
Monitor and analyze trends, usage, and activities in connection with our services.
Detect and prevent fraudulent transactions, security incidents, attacks, and other illegal activities.
Comply with our legal and regulatory obligations as required by United States law.
4. How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the circumstances described below:
With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes payment processors to handle transactions and fraud detection services, to prevent malicious activity.
For Legal Reasons: We may disclose your information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process. This includes responding to lawful requests by public authorities.
To Protect Our Rights: We may disclose your information if we believe it is necessary to enforce our terms of service, protect our rights, property, or safety, or the rights, property, and safety of others.
In Connection with a Business Transfer: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: We may share your information with your explicit consent or at your direction.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or alteration. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We retain personal data we collect from you for as long as necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with our legal obligations (e.g., for tax, fraud, or dispute resolution), resolve disputes, and enforce our agreements. Data may be retained in our backup systems for a limited period in accordance with our backup policies before being securely deleted.
7. Your Privacy Rights
You have certain rights regarding your personal information. Subject to applicable law, you may have the right to:
Right to Know and Access: You have the right to request information about the personal information we have collected about you.
Right to Deletion: You have the right to request the deletion of your personal data. Upon receiving and verifying your request, we will delete your personal data from our active records, typically within one to two weeks.
Right to Correction: You have the right to request the correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing: We do not sell your personal information in the traditional sense. However, some laws define "sharing" broadly. You have the right to opt-out of such sharing.
How to Exercise Your Rights: To submit a request to exercise your rights, please log in to your account and open a ticket on our Billing Portal.
Exceptions: We may retain certain information if necessary for legal compliance, to complete a transaction you have requested, to ensure the integrity and security of our services, or for other legitimate and lawful business purposes.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
8. Children's Privacy
Our services are not directed to or intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9. International Data Transfers
Northeast Hosting LLC is a United States-based company, and the information we collect is primarily governed by U.S. law. To provide our services effectively, we operate servers and infrastructure on a global basis. Consequently, your personal information may be transferred to, stored, and processed in the United States, the United Kingdom, or other countries where we or our service providers maintain facilities. Please be aware that the data protection laws in these locations may differ from, and in some cases be less protective than, the laws of your country of residence.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. Your interactions with third-party websites are subject to their respective privacy policies.
11. Your Responsibility
You are responsible for keeping your account credentials and personal information safe. Do not share your account credentials with others, and promptly notify us of any unauthorized access to or use of your account.
12. Changes to this Privacy Policy
Northeast Hosting LLC reserves the right to update or modify this Privacy Policy at any time. If we make material changes to this policy, we will notify you by sending an email to the address associated with your account. We encourage you to review this Privacy Policy periodically to stay informed about our practices.
13. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [email protected].
